Shipping Information

1. Shipping Destinations and Rates

We offer tracked delivery to the following European Union (EU) countries, as well as the United Kingdom and Ireland, with simple flat rates and estimated delivery time.

EU Countries We Ship To:

We ship to the following EU member states, including:

Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.

Destination	Shipping Rate	Free Shipping Threshold	Estimated Delivery Time
EU Countries	€10	Free for orders over €190	3–7 business days
United Kingdom & Ireland	€20	-	5–10 business days

Delivery times are estimates and may vary slightly due to local courier handling or peak periods.

2. Delivery Process

Once your order has been shipped, you will receive a tracking number so you can follow your parcel. Please make sure your delivery address and phone number are complete and accurate, including apartment numbers or special instructions, to help avoid delays.

3. Failed Deliveries

If the courier is unable to deliver your order because of:

an incorrect or incomplete address,
a parcel that cannot be left safely,
the recipient being unavailable to collect it,

your parcel may be redirected to a local pickup point or returned to us.

If the parcel is returned, the refund will be processed according to our Return & Refund Policy, with the actual return shipping cost deducted from the refund. This may be higher than the original flat shipping fee.

4. Returns

For items you wish to return after successful delivery:

Contact us before sending anything back.
Return shipping costs are generally the responsibility of the customer.
Original shipping charges are non-refundable.
Items must be unused, unworn, and in original condition.

Please see our Return & Refund Policy for full details on returns and refunds.

5. Insurance and Valuable Items

All orders include basic tracking. For higher-value jewellery, we recommend ensuring someone is available to receive the parcel or to collect it from a pickup point.

If you would like additional shipping insurance, please contact us before placing your order.